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 Data Center Operations | Systems Support | Disaster Recovery | Communications | Help Desk Services Operating out of one of it’s three Data Center environments, ISI offers a full-suite of Data Center processing services. ISI has a proven track record of delivering outstanding services at a very competitive price. A trademark of ISI’s Data Center outsourcing offering is our proven ability to transition a client into one of ISI’s Data Centers within 45-90 days. Specifics on these services are further described below. Data Center OperationsISI operates three Data Centers 24 hours per day 7 days per week. Each Data Center is staffed with information technology professionals. These environments contain state-of-the-art information processing technology supported by an uninterrupted power supply. Systems SupportWithin these Data Center environments, ISI maintains a professional technical staff knowledgeable in all operating systems and support systems, including:
Disaster RecoveryISI has established and maintains a disaster recovery capability in the unlikely event that any of the three data centers experiences a disruption in service or catastrophic failure. CommunicationsThe integration of a client’s many processing environments is accomplished through the communication network infrastructure provided by ISI. Clients are connected to ISI’s processing centers via high-speed communication links. These links are sized by ISI communication specialists to ensure remote customers experience the same performance, or better, than they encountered prior to outsourcing. ISI fully supports the IBM SNA family of protocols as well as X.25 and TCP/IP. The company has established relationships with local and long haul carriers to provide connectivity via direct link (T1/T3), ISDN, and Frame Relay options. ISI also provides voice communication services as part of its communications service offering. Help Desk ServicesISI maintains a Data Center Help Desk 24 hours per day, 7 days per week to respond to customer questions and issues arising from data center operations. The staff provides Level-1 and Level-2 support services for all hardware, system software and network services required by our Clients. The Help Desk also supports customer-developed applications by implementing a customized remediation program based upon proven ISI methodology. Click here for a free no-obligation price estimate! Contact Information If you would like more information about ISI Information Technology Outsourcing, please contact Steve Lackey, Director of Operations, Information Technology Outsourcing Division, at 301.258.3639 or through email at slackey@isiservices.com |
