 |
 Full Service Help Desk | Asset Procurement and Management | Technology Selection | Installation and Verification Center | Remote Network Support | Shrink-Wrap Support | Desktop Deployment Services | Computer Maintenance Services | Network Operating Systems | Asset Management | Technology Refresh ISI has introduced a complimentary service offering that extends its market reach from the existing Data Center environment to each Customer’s desktop. This integration of Data Center Services with the Seat Management product offering enables Clients to acquire full systems IT support from one provider, ISI. This offering is attractive in that it provides Clients with a full suite of services that can be tailored to the Client’s specific needs. In addition, the Client is relieved of a significant initial financial outlay. This offering also allows the Client to maintain the costs of providing and supporting the network and/or desktop environment at a fixed rate over the term of the agreement. Full-Service Help Desk (Level 1, 2 and 3) Many organizations struggle
attempting to keep pace with the reports of computer related problems and questions within
their User base. Often the response to problem report calls is delayed or even completely
misplaced. This leads to dissatisfaction and frustration on the part of the End User and a
gradual eroding of End User confidence in the Technical Support Staff. ISI offers a wide range of Help Desk
services that provide IT organizations with a focal point for capturing problem calls and
insuring that each one is seen through to its proper resolution. The key features of the
Help Desk service are as follows:
ISI refreshes all User seats with new technology at the beginning of each contract. Configurations are determined based on the Client's predefined set of specifications. Installation and Verification Center To better assist in configuration
management and break-fix support, ISI sets up a remote desktop and server
certification/burn-in center. Subsequent new
desktop units ordered by the Client will be delivered on-site with hardware configured and
the software loaded. With a Client’s permission, engineering troubleshooting and diagnostic support can be provided via remote dial access to a Client’s networks. This type of support allows a problem to be isolated in a more timely manner and enables corrective action to be initiated ISI provides full installation and set-up support for standard PC, office productivity software. Prior to a Client receiving their device, ISI professionals install, configure and validate all authorized software systems. Tracking of software is maintained in the Asset Tracking function to ensure upgrades are provided in a timely manner. ISI supports Microsoft Office 97, Windows 95/NT and 98, Netscape/Explorer and GroupWise and other products on the desktops. As client/server based applications
continue to grow and place new computing demands at the desktop, organizations are faced
with the dilemma of managing large scale desktop deployments. ISI offers services that can
assist IT organizations in deploying new desktop systems across their enterprise.
Throughout the years, our engineers have developed the most efficient methods for
deploying new desktops and providing services to insure a smooth transition for each End
User. Desktop deployment projects can range from adding and/or upgrading desktop software
to the complete replacement of the desktop. All deployment efforts include steps to insure
that End User data is carried into the new desktop environment in a seamless manner and
that the End User is given an orientation to the new environment. The company offers a full range of computer hardware services, including sales and maintenance pf mainframe, midrange and desktop computer equipment and parts, network design and installation, computer upgrades and installation and de-installation of equipment. ISI
engineers provide full-scale configuration, implementation and support of industry leading
network operating systems. The most commonly requested environments are:
Asset Procurement and Management Under this program, ISI assumes responsibility for the acquisition, asset tracking, and technology refreshment of the Client's enterprise servers and desktop computers. The proliferation of PC and server technology has created significant business challenges for organizations including technology selection, asset tracking and technology obsolescence. Under ISI's asset management service offering, ISI assumes complete responsibility for the Client's servers, networks, and desktop, establishes asset control procedures, and based on the needs of the Client, institutes technology refreshment strategies that ensure the Customer's infrastructure remains current with the changing technology. The PC marketplace has been rapidly evolving as vendors
continue to refine both hardware and software. In conjunction with the
Client, ISI establishes a technology refresh cycle whereby each device
covered by this agreement is automatically replaced by ISI staff at a
predetermined time. Typically,
Clients request 18, 24, and 36 month refresh points. Our proposals contain
proposed costs for each of these refresh breakpoints.
Determining which individuals require earlier refresh points is
dependent on the type of work he/she
performs. Our experience has been that Users who tax their systems through
program development tools, graphic art creation, or large PC applications
may benefit as newer, more powerful technology becomes available. Click here to request more information Contact Information If you would like more information about ISI Enterprise Systems Management, please contact Tim Clark, Director of Marketing, Enterprise Systems Management Division, at 301-258-3624 or through email at tclark@csi-csi.com |